Privacy Policy for ECC Illam - Education Coaching Counselling

Effective Date: 09/08/2024

1. Introduction

Welcome to ECC Illam - Education Coaching Counselling ("we," "us," or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our job coaching, interview training, placement assistance, vocational training, and mobile applications (available on Android and iOS). It also outlines your rights under applicable laws, including the General Data Protection Regulation (GDPR), European law, Indian law, and German law.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Name, contact information (phone number, email address), date of birth, educational qualifications, employment history, and other information necessary for providing our services.
  • Usage Data: Information about how you use our services, including details of your visits to our websites and mobile applications, and the resources you access.
  • Technical Data: Internet Protocol (IP) address, browser type, operating system, and other information related to your use of our digital services.
  • Communication Data: Any data you provide when you contact us for customer support or other inquiries.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, manage, and improve our services.
  • To communicate with you about our services, including job coaching, interview training, placement assistance, and vocational training.
  • To personalize your experience with our services.
  • To process payments and manage your accounts.
  • To comply with legal obligations and protect our legal rights.

4. Legal Basis for Processing

Under GDPR and other applicable laws, we process your information based on the following legal grounds:

  • Consent: When you have provided your explicit consent for us to process your information for specific purposes.
  • Contractual Necessity: When the processing of your information is necessary to perform a contract or take steps to enter into a contract with you.
  • Legal Obligation: When we are required to process your information to comply with a legal obligation.
  • Legitimate Interests: When the processing of your information is necessary for our legitimate interests, provided your rights and interests do not override those interests.

5. Data Sharing and Disclosure

We may share your information with the following parties:

  • Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.
  • Business Partners: Entities with whom we collaborate to offer additional services or training programs.
  • Legal Authorities: Government authorities or other parties when required by law, or when necessary to protect our legal rights.
  • International Transfers: If your information is transferred to, stored, or processed outside the European Economic Area (EEA), we will ensure it is protected in accordance with GDPR and other applicable laws.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Under GDPR, European law, Indian law, and German law, you have the following rights regarding your personal information:

  • Right to Access: You can request access to the personal information we hold about you.
  • Right to Rectification: You can request correction of any inaccurate or incomplete information.
  • Right to Erasure: You can request the deletion of your personal information under certain conditions.
  • Right to Restriction: You can request a restriction on the processing of your information.
  • Right to Data Portability: You can request to receive your information in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your information under certain circumstances.
  • Right to Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security measures are perfect, and we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Call Us 24x7: +91 81482 04880
  • Email: office@eccillam.com
  • Main Office: 35, Sri Ranga Garden, 3rd Street, Vivekanantha Nagar, Kolathur, Chennai - 600099

11. Grievance Officer

In compliance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. For residents of the European Union, GDPR applies to the extent of the services we offer within the EU. For residents of Germany, local data protection laws apply.

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